Refund policy
If you’d like to return an item, email us at info@rengifts.com within 7 days of receiving your order. Include:
- Your order number.
- Reason for the return.
- Any relevant photos.
Returned items must be unused, in their original packaging, and in a resalable condition.
Non-Refundable Items
- Customised items, digital and physical gift cards, and final sale items are non-refundable. We do not offer refunds for change of mind.
Return Shipping & Processing
- Return shipping is covered by Rén Gifts, and we can arrange a courier for your convenience.
- If the return collection address differs from the original delivery address, let us know when arranging the return.
- Refunds are processed to your original payment method within 5 business days of receiving the returned item.
- You’ll receive a confirmation email once your return has been processed.
Incorrect or Damaged Items
If you’ve received an incorrect or damaged item, contact us immediately at info@rengifts.com. We’ll resolve the issue by sending a replacement or offering a refund at no extra cost to you.
Exchanges
To exchange an item:
- Follow the return process outlined above.
- Specify the replacement item you’d like.
The replacement will be shipped as soon as the returned item has been received and processed. Note that delivery costs for the replacement may apply.
Address Accuracy
Please ensure the delivery address you provide at checkout is accurate. Rén Gifts is not responsible for parcels delivered to incorrect addresses due to customer error.
Customer Service
Our dedicated customer service team is available Monday to Friday, 9 AM to 6 PM (China Standard Time). We aim to respond to all inquiries within 1 business day.
For any questions or further assistance, reach out to us at info@rengifts.com