Privacy Policy

Ren Gifts Limited ("Rén Gifts", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website, place an order, or otherwise interact with us.

1. General

1.1. This Privacy Policy applies to rengifts.com and all services provided by Rén Gifts Limited (Business Registration No. 80611021), registered in Hong Kong at Flat 5, 4/F, 74–78 Stanley Street, Central, Hong Kong. Throughout these Terms & Conditions and all associated policies, Ren Gifts Limited trades as 'Rén Gifts' and both names refer to the same legal entity.

1.2. By using our website or placing an order, you acknowledge that your personal information will be collected, used, and handled in accordance with this Privacy Policy.

1.3. We may update this Privacy Policy from time to time. The latest version will always be published on our website and will take effect upon publication.

2. Information We Collect

2.1. We may collect personal information that you provide directly to us, including:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Recipient details

  • Card messages and delivery instructions

  • Customer service communications

  • Payment-related information

2.2. Payment transactions are processed through secure third-party payment providers. We do not store complete credit card details on our systems.

2.3. We may automatically collect certain technical information when you use our website, including:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Cookies and similar technologies

3. How We Use Information

3.1. We may use personal information to:

  • Process and fulfil orders

  • Arrange and coordinate deliveries

  • Communicate with customers and recipients regarding orders

  • Provide customer support

  • Verify payments and prevent fraud

  • Improve our website, products, and services

  • Maintain business records

  • Comply with legal and regulatory obligations

3.2. Where necessary to fulfil an order, we may contact recipients directly to confirm delivery details, availability, building access requirements, or other information relevant to the delivery.

3.3. For information on delivery requirements and how recipient details are used to fulfil orders, please refer to our Shipping Policy.

4. Recipient Information

4.1. We collect recipient information solely for the purpose of fulfilling and delivering orders and providing related customer service.

4.2. Recipient information may include the recipient's name, telephone number, delivery address, and any delivery instructions provided by the sender.

4.3. Recipient information will not be used for unrelated marketing purposes without an appropriate legal basis.

5. Disclosure of Information

5.1. We do not sell, rent, or trade personal information to third parties.

5.2. We may share personal information with trusted third parties where reasonably necessary to operate our business and fulfil orders, including:

  • Florists and gift suppliers

  • Delivery and courier providers

  • Payment processors

  • Website hosting providers

  • Technology and communications providers

  • Fraud prevention and security providers

  • Professional advisers and service providers

5.3. We may also disclose information where required by law, court order, legal process, regulatory authority, or where reasonably necessary to protect our rights, property, customers, or business operations.

6. Sender & Recipient Privacy

6.1. We respect the privacy of both senders and recipients.

6.2. We will not disclose a recipient's personal information to the sender except where reasonably necessary to fulfil an order, resolve a delivery issue, or comply with legal obligations.

6.3. We may contact recipients to coordinate delivery, confirm delivery details, or facilitate acceptance of a gift.

6.4. In some cases, we may identify the sender to the recipient if the recipient asks who the gift is from, if no sender information has been included with the gift, or if an anonymous delivery is likely to be refused.

7. Cookies & Website Analytics

7.1. Our website may use cookies and similar technologies to improve website functionality, analyse traffic, remember preferences, and enhance user experience.

7.2. You may disable cookies through your browser settings; however, some parts of the website may not function properly as a result.

8. Data Retention

8.1. We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, comply with legal, regulatory, tax, and accounting obligations, resolve disputes, prevent fraud, and protect our legitimate business interests.

8.2. When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it.

9. Data Security

9.1. We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

9.2. While we take reasonable precautions to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. International Transfers

10.1. As we operate from Hong Kong and facilitate deliveries within Mainland China, personal information may be transferred to, stored in, or processed by our suppliers and service providers in Hong Kong, Mainland China, and other jurisdictions where they operate.

10.2. Such transfers will only occur where reasonably necessary to fulfil orders, provide services, operate our business, or comply with legal obligations.

11. Your Rights

11.1. Subject to applicable law, you may request access to, correction of, or deletion of personal information that we hold about you.

11.2. We may require reasonable verification of identity before processing such requests.

11.3. Where permitted by law, we may decline requests that are unreasonable, excessive, repetitive, or would adversely affect the rights and freedoms of others.

12. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us at:

Ren Gifts Limited
Flat 5, 4/F, 74-78 Stanley Street, Central, Hong Kong