Delivery & FAQs

Looking to send gifts and flowers to China? Find answers here on delivery, pricing, and guarantees for a hassle-free experience. Whether it’s your first order or you need help with a recent one, we’re here to assist. Have a question? Just reach out through our contact form or email us at info@rengifts.com

💐 Flower Delivery Times and Costs

Deliver joy to your loved ones in China, on time, with fast delivery across China. Note: Delivery fees are quoted in USD

FREE Scheduled Flower Delivery

Rén Gifts can deliver a beautiful bouquet to your loved ones in China, available 7 days a week.

Next-Day Flower Delivery, $20

Order by 10pm for delivery tomorrow. You can even select your preferred delivery window.

Same-Day Flower Delivery, $30

Order by 12pm (midday) for delivery before 5pm. Available in select major cities (see below).

🎁 Gift Delivery Times and Costs

We deliver to over 700 cities across China, from major cities like Shanghai, Beijing, Guangzhou, and Shenzhen, to remote rural areas.

Note: Delivery fees are quoted in USD. Wines & Spirits may take longer due to shipping restrictions. Deliveries to remote areas may require an extra day.

Scheduled Delivery, Free over $120

From 5 business days

$10 Flat-Rate for orders under $120. Your gift will be delivered on your selected date.

Expedited Gift Delivery

Max 3-4 business days

$20 Flat-Rate for all orders. Your gift will be delivered in 3 to 4 business days, if not sooner.

Digital Gift Cards

Delivered within 24 hours to your email.

General FAQs

Absolutely! You can send a gift to someone in China from overseas. Here’s how:

  1. Explore our range of curated gifts and select your favourites.
  2. Enter recipient details and choose your delivery option.
  3. Complete payment securely via PayPal or credit card.

At Rén Gifts, we take care of everything from local assembly to delivery, ensuring a seamless experience with customs hassles or lengthy delays. Choose from flexible delivery options, including same-day or scheduled delivery, with 24/7 tracking.

Send beautiful gifts and deliver joy to your loved ones in China from anywhere in the world.

We deliver to over 700 cities across China, from major cities like Shanghai, Beijing, Guangzhou, and Shenzhen, to remote rural areas.

Additionally, we deliver to Hong Kong, Macau, and Taiwan (excluding perishable items). Delivery times and costs may vary, so please contact us for details.

We offer same-day flower delivery in many major cities in China, including:

Beijing, Changchun, Changsha, Chengdu, Chongqing, Dalian, Dongguan, Foshan, Fuzhou, Guangzhou, Haikou, Hangzhou, Harbin, Jinan, Kunming, Lanzhou, Linyi, Nanchang, Nanjing, Ningbo, Nanning, Qingdao, Shanghai, Shijiazhuang, Shenzhen, Suzhou, Taiyuan, Tianjin, Wuhan, Wuxi, Xi'an, Xiamen, Yantai, Zhengzhou, Zibo.

北京、长春、长沙、成都、重庆、大连、东莞、佛山、福州、广州、海口、杭州、哈尔滨、济南、昆明、兰州、临沂、南昌、南京、宁波、南宁、青岛、上海、石家庄、深圳、苏州、太原、天津、武汉、无锡、西安、厦门、烟台、郑州、淄博。

Yes! You can schedule your delivery date in the cart section.

Absolutely! Just email or WhatsApp us a picture, the recipient’s address, and your preferred delivery date. We’ll provide a quote and take care of the rest!

At Rén Gifts, we’re committed to the highest level of authenticity.

We source exclusively from trusted brands or their authorised distributors and retailers in China. When necessary, we import from Australia to maintain our rigorous standards.

This meticulous approach ensures that every item on our website is 100% genuine and of the highest quality, giving you complete peace of mind when sending gifts to China.

At Rén Gifts, we guarantee the freshness of every bouquet.

We partner with trusted local florists to create made-to-order arrangements using only the freshest flowers. Each bouquet is arranged and delivered on the same day, ensuring vibrant, long-lasting blooms.

Our commitment to freshness and quality means that if you’re not completely satisfied, you can return your flowers for a full refund, guaranteed.

Delivery

Currently, we only deliver to Hong Kong, Macau, and Taiwan. We do not offer international delivery outside these regions.

We cover all provinces in China, including:

Anhui, Beijing, Chongqing, Fujian, Gansu, Guangdong, Guangxi Zhuang, Guizhou, Hainan, Hebei, Heilongjiang, Henan, Hubei, Hunan, Jiangsu, Jiangxi, Jilin, Liaoning, Ningxia Hui, Qinghai, Shaanxi, Shandong, Shanxi, Sichuan, Shanghai, Tianjin, Tibet, Xinjiang, and Zhejiang.

安徽、北京、重庆、福建、甘肃、广东、广西壮族、贵州、海南、河北、黑龙江、河南、湖北、湖南、江苏、江西、吉林、辽宁、宁夏回族、青海、陕西、山东、山西、四川、上海、天津、西藏、新疆、浙江。

Yes! We deliver on Western public holidays like Easter and Christmas. For major Chinese holidays like Chinese New Year and Golden Week, our schedules may vary, so be sure to check our website for updates.

Absolutely! Just include a local Chinese phone number at checkout, as we may need to coordinate with your recipient or the school/university upon arrival.

Yes! Please include the recipient's room number and check-out date in the notes section, if possible. We also recommend notifying the recipient in advance, as hotels have different policies for receiving parcels.

Once you place your order, you’ll receive a confirmation email. After that, look forward to 3 more notifications:

  1. Estimated delivery arrival (ETA) within 2 days.
  2. Tracking link 1-2 days before your ETA.
  3. A final email confirming your order has been successfully delivered.

Note: Orders containing flowers and other perishables do not include a tracking link, as they're handled by our local florist. If you don't see our emails, it may've been sent to your spam folder.

If your recipient is unavailable, our courier will securely place the parcel in a safe location or locker/mailroom. If no safe option is available, we’ll contact them to reschedule delivery for the next day at no extra cost.

Note: Fees may apply if we need to remake flowers.

We don’t include invoices in the parcel. Instead, we’ll send you a confirmation email after you place your order.

Ordering & Payment

Absolutely! You can either place individual orders for each address on our website or contact us for a form to simplify the process.

Note: Delivery costs are calculated by the number of addresses.

Yes! We offer discounts on bulk orders of 10 or more. Contact us with your quantity, selected items, and preferred delivery date, and we'll send you a personalised quote.

Of course! You can include your special delivery instructions in the notes section at checkout.

For credit card and PayPal payments, we accept USD.

For bank transfers, you can pay in AUD, CAD, EUR, GBP, NZD, and SGD. The final price will be converted from USD to your local currency based on the real-time exchange rate at the time of your order.

Yes! We accept PayPal, as well as major credit cards (VISA, Mastercard, American Express), Apple Pay, and Google Pay.

You can change your order up to 2 days before the ETA. For example, if your order is scheduled to arrive on 15 October, you can make changes by the 13th.

Note: No changes can be made once the order is on its way. If you need to change your recipient's delivery address, please contact us as soon as possible.

You can cancel your order up to 2 days before the ETA. For example, if your order is scheduled to arrive on 15 October, you can cancel it by the 13th.

Note: Cancellations made the day before may incur a fee. Unfortunately, cancellations are not possible on the day of delivery.

Returns & Exchanges

If you're not satisfied, you can contact us within 7 days for a hassle-free return. For more details, visit our Returns Policy page.

Note: Customised items, digital gift cards, and final sale items are non-refundable. We do not accept returns due to a change of mind.

If your order arrives damaged or is missing an item, please contact us as soon as possible. Rest assured, any damaged or missing item will be resolved quickly, which may mean sending a replacement or issuing a refund.

Yes! You can exchange an item, provided it's unopened, unused, and in its original condition.

Note: Standard delivery costs may apply for redelivery.

Still have questions?

Fill out the form below, and we’ll get back to you within 24 hours.