Delivery & FAQs

We offer same-day flower delivery in many major cities in China, including:

Beijing, Changchun, Changsha, Chengdu, Chongqing, Dalian, Dongguan, Foshan, Fuzhou, Guangzhou, Haikou, Hangzhou, Harbin, Jinan, Kunming, Lanzhou, Linyi, Nanchang, Nanjing, Ningbo, Nanning, Qingdao, Shanghai, Shijiazhuang, Shenzhen, Suzhou, Taiyuan, Tianjin, Wuhan, Wuxi, Xi'an, Xiamen, Yantai, Zhengzhou, Zibo.

北京、长春、长沙、成都、重庆、大连、东莞、佛山、福州、广州、海口、杭州、哈尔滨、济南、昆明、兰州、临沂、南昌、南京、宁波、南宁、青岛、上海、石家庄、深圳、苏州、太原、天津、武汉、无锡、西安、厦门、烟台、郑州、淄博。

Yes! You can schedule your delivery date in the cart section.

Absolutely! Just email or WhatsApp us a picture, the recipient’s address, and your preferred delivery date. We’ll provide a quote and take care of the rest!

At Rén Gifts, we’re committed to the highest level of authenticity.

We source exclusively from trusted brands or their authorised distributors and retailers in China. When necessary, we import from Australia to maintain our rigorous standards.

This meticulous approach ensures that every item on our website is 100% genuine and of the highest quality, giving you complete peace of mind when sending gifts to China.

At Rén Gifts, we guarantee the freshness of every bouquet.

We partner with trusted local florists to create made-to-order arrangements using only the freshest flowers. Each bouquet is arranged and delivered on the same day, ensuring vibrant, long-lasting blooms.

Our commitment to freshness and quality means that if you’re not completely satisfied, you can return your flowers for a full refund, guaranteed.

Yes! We deliver on Western public holidays like Easter and Christmas. For major Chinese holidays like Chinese New Year and Golden Week, our schedules may vary, so be sure to check our website for updates.

Absolutely! Just include a local Chinese phone number at checkout, as we may need to coordinate with your recipient or the school/university upon arrival.

Yes! Please include the recipient's room number and check-out date in the notes section, if possible. We also recommend notifying the recipient in advance, as hotels have different policies for receiving parcels.

Once you place your order, you’ll receive a confirmation email. After that, look forward to 3 more notifications:

1. Estimated delivery arrival (ETA) within 2 days.
2. Tracking link 1-2 days before your ETA.
3. A final email confirming your order has been successfully delivered.

Note: Orders containing flowers and other perishables do not include a tracking link, as they're handled by our local florist. If you don't see our emails, it may've been sent to your spam folder.

If your recipient is unavailable, our courier will securely place the parcel in a safe location or locker/mailroom. If no safe option is available, we’ll contact them to reschedule delivery for the next day at no extra cost.

Note: Fees may apply if we need to remake flowers.

We don’t include invoices in the parcel. Instead, we’ll send you a confirmation email after you place your order.

Of course! You can include your special delivery instructions in the notes section at checkout.

For credit card and PayPal payments, we accept USD.

For bank transfers, you can pay in AUD, CAD, EUR, GBP, NZD, and SGD. The final price will be converted from USD to your local currency based on the real-time exchange rate at the time of your order.

Yes! We accept PayPal, as well as major credit cards (VISA, Mastercard, American Express), Apple Pay, and Google Pay.

You can change your order up to 2 days before the ETA. For example, if your order is scheduled to arrive on 15 October, you can make changes by the 13th.

Note: No changes can be made once the order is on its way. If you need to change your recipient's delivery address, please contact us as soon as possible.

You can cancel your order up to 2 days before the ETA. For example, if your order is scheduled to arrive on 15 October, you can cancel it by the 13th.

Note: Cancellations made the day before may incur a fee. Unfortunately, cancellations are not possible on the day of delivery.

Yes! You can exchange an item, provided it's unopened, unused, and in its original condition.

Note: Standard delivery costs may apply for redelivery.