Livraison et FAQ

Absolutely! You can send a gift to someone in China from overseas. Here’s how:

1. Explore our range of curated gifts and select your favourites.
2. Enter recipient details and choose your delivery option.
3. Complete payment securely via PayPal or credit card.

At Rén Gifts, we take care of everything from local assembly to delivery, ensuring a seamless experience with customs hassles or lengthy delays. Choose from flexible delivery options, including same-day or scheduled delivery, with 24/7 tracking.

Send beautiful gifts and deliver joy to your loved ones in China from anywhere in the world.

Oui, nous livrons à Hong Kong, Macao et Taiwan. Pour connaître les délais et les coûts de livraison spécifiques, veuillez nous contacter via le formulaire ci-dessous.

Scheduled Delivery (5 Business Days)

• Free for orders over $120, delivered on your selected date.
• For orders under $120, a flat fee of $10 applies.
  

Expedited Delivery (3-4 Business Days)

• Need it sooner? Upgrade for only $20.

Digital Gift Cards

• Delivered free to your email within 24 hours.

Note: Delivery fees are quoted in USD. Wines & Spirits may take longer due to shipping restrictions. Deliveries to remote rural areas may require an extra day.

Free Scheduled Delivery

• Available 7 days a week.

Next-Day Delivery

• Order by 10 PM local time for delivery tomorrow, $20.

Same-Day Delivery

• Order by 12 PM for delivery before 5 PM, $30. Available in select major cities.

Note: Delivery fees are quoted in USD. Orders placed after cut-off times will be delivered the following day

We offer same-day flower delivery in many major cities in China, including:

Beijing, Changchun, Changsha, Chengdu, Chongqing, Dalian, Dongguan, Foshan, Fuzhou, Guangzhou, Haikou, Hangzhou, Harbin, Jinan, Kunming, Lanzhou, Linyi, Nanchang, Nanjing, Ningbo, Nanning, Qingdao, Shanghai, Shijiazhuang, Shenzhen, Suzhou, Taiyuan, Tianjin, Wuhan, Wuxi, Xi'an, Xiamen, Yantai, Zhengzhou, Zibo.

北京、长春、长沙、成都、重庆、大连、东莞、佛山、福州、广州、海口、杭州、哈尔滨、济南、昆明、兰州、临沂、南昌、南京、宁波、南宁、青岛、上海、石家庄、深圳、苏州、太原、天津、武汉、无锡、西安、厦门、烟台、郑州、淄博。

Yes! You can schedule your delivery date in the cart section.

Absolument ! Vous pouvez ajouter une touche personnelle lors du paiement en indiquant le nom du destinataire et votre nom. Nous veillerons à ce que votre message soit inclus avec le cadeau.

At Rén Gifts, we’re committed to the highest level of authenticity.

We source exclusively from trusted brands or their authorised distributors and retailers in China. When necessary, we import from Australia to maintain our rigorous standards.

This meticulous approach ensures that every item on our website is 100% genuine and of the highest quality, giving you complete peace of mind when sending gifts to China.

At Rén Gifts, we guarantee the freshness of every bouquet.

We partner with trusted local florists to create made-to-order arrangements using only the freshest flowers. Each bouquet is arranged and delivered on the same day, ensuring vibrant, long-lasting blooms.

Our commitment to freshness and quality means that if you’re not completely satisfied, you can return your flowers for a full refund, guaranteed.

Currently, we only deliver to Hong Kong, Macau, and Taiwan. We do not offer international delivery outside these regions.

We cover all provinces in China, including:

Anhui, Beijing, Chongqing, Fujian, Gansu, Guangdong, Guangxi Zhuang, Guizhou, Hainan, Hebei, Heilongjiang, Henan, Hubei, Hunan, Jiangsu, Jiangxi, Jilin, Liaoning, Ningxia Hui, Qinghai, Shaanxi, Shandong, Shanxi, Sichuan, Shanghai, Tianjin, Tibet, Xinjiang, and Zhejiang.

安徽、北京、重庆、福建、甘肃、广东、广西壮族、贵州、海南、河北、黑龙江、河南、湖北、湖南、江苏、江西、吉林、辽宁、宁夏回族、青海、陕西、山东、山西、四川、上海、天津、西藏、新疆、浙江。

Yes! We deliver on Western public holidays like Easter and Christmas. For major Chinese holidays like Chinese New Year and Golden Week, our schedules may vary, so be sure to check our website for updates.

Absolutely! Just include a local Chinese phone number at checkout, as we may need to coordinate with your recipient or the school/university upon arrival.

Yes! Please include the recipient's room number and check-out date in the notes section, if possible. We also recommend notifying the recipient in advance, as hotels have different policies for receiving parcels.

Once you place your order, you’ll receive a confirmation email. After that, look forward to 3 more notifications:

1. Estimated delivery arrival (ETA) within 2 days.
2. Tracking link 1-2 days before your ETA.
3. A final email confirming your order has been successfully delivered.

Note: Orders containing flowers and other perishables do not include a tracking link, as they're handled by our local florist. If you don't see our emails, it may've been sent to your spam folder.

If your recipient is unavailable, our courier will securely place the parcel in a safe location or locker/mailroom. If no safe option is available, we’ll contact them to reschedule delivery for the next day at no extra cost.

Note: Fees may apply if we need to remake flowers.

We don’t include invoices in the parcel. Instead, we’ll send you a confirmation email after you place your order.

Nous livrons dans plus de 700 villes, y compris les principaux centres comme Shanghai, Pékin, Guangzhou et Shenzhen, ainsi que dans les zones reculées.

Nous livrons dans toutes les provinces de Chine, notamment :

Pékin, Tianjin, Hebei, Shanxi, Mongolie intérieure, Liaoning, Jilin, Heilongjiang, Shanghai, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Guangxi, Hainan, Chongqing, Sichuan, Guizhou, Yunnan , Gansu, Qinghai, Ningxia et Xinjiang.

Of course! You can include your special delivery instructions in the notes section at checkout.

For credit card and PayPal payments, we accept USD.

For bank transfers, you can pay in AUD, CAD, EUR, GBP, NZD, and SGD. The final price will be converted from USD to your local currency based on the real-time exchange rate at the time of your order.

Yes! We accept PayPal, as well as major credit cards (VISA, Mastercard, American Express), Apple Pay, and Google Pay.

You can change your order up to 2 days before the ETA. For example, if your order is scheduled to arrive on 15 October, you can make changes by the 13th.

Note: No changes can be made once the order is on its way. If you need to change your recipient's delivery address, please contact us as soon as possible.

You can cancel your order up to 2 days before the ETA. For example, if your order is scheduled to arrive on 15 October, you can cancel it by the 13th.

Note: Cancellations made the day before may incur a fee. Unfortunately, cancellations are not possible on the day of delivery.

If you're not satisfied, you can contact us within 7 days for a hassle-free return. For more details, visit our Returns Policy page.

Note: Customised items, digital gift cards, and final sale items are non-refundable. We do not accept returns due to a change of mind.

If your order arrives damaged or is missing an item, please contact us as soon as possible. Rest assured, any damaged or missing item will be resolved quickly, which may mean sending a replacement or issuing a refund.

Yes! You can exchange an item, provided it's unopened, unused, and in its original condition.

Note: Standard delivery costs may apply for redelivery.